FAQ
Frequently asked questions
Answers to the most common questions about ordering, delivery and using the gift vouchers. If you do not find your question here, write to us via the Contact page.
When and how will I receive my voucher?+
The voucher is issued only after the payment has been verified. You will then find it on your order page, and we will send it to the email address entered when ordering. You can download the voucher as a PDF, print it or pass it on in electronic form.
Can I receive the voucher by post?+
Yes, you can choose a printed voucher when ordering. Postage is charged once per order, regardless of the number of vouchers; you can see the price in your basket before ordering. A complete delivery address is required for postal delivery. Delivery by email is free of postage.
How do I arrange the cruise date?+
The date is reserved through the reservation link that you will find on the voucher and on the voucher page. The reservation has to be made in advance, for the cruises offered at least one day before the cruise. The exact conditions are stated for each cruise.
How long is the voucher valid, and can the validity be extended?+
Every voucher has a fixed expiry date, which you can see at the cruise before ordering and on the voucher itself. The date differs by voucher and is not counted from the date of purchase. The validity of a voucher cannot be extended, so we recommend reserving the date well in advance.
Can I change the dedication or design of the voucher after ordering?+
Yes. You will find the link for editing the dedication and design in your order email and on your order page. The voucher code does not change. If you chose a printed voucher and it has already been sent, the change applies only to the electronic version.
Can I order several vouchers at once?+
Yes. You can add several vouchers to the cart, and each of them has its own design and its own dedication. With delivery by post, postage is paid only once per order.
What if the payment fails or I do not complete it?+
The order stays unpaid and no voucher is issued. You can repeat the payment on the order page. The voucher becomes available once the payment has been verified.
How does the payment work?+
You can pay by card, Apple Pay or Google Pay. You see the price of all items and any postage in the cart and in the order before paying. Payment card details are processed by SumUp.
Are drinks included in the voucher price?+
As a rule, no; drinks can be purchased on board. The exception is the voucher with a bottle of sparkling wine, which includes one bottle of sparkling wine, while other drinks are not included. You will find the details on the page of each voucher.
For how many people is the voucher valid and what is included?+
The main vouchers are valid for two people, and the price shown is the price for the whole voucher, not per person. What exactly each voucher includes and does not include is stated for each cruise. Accompanying persons are possible for an extra charge; transport to the cruise location is not included.
How can I contact you?+
You will find our phone number and email on the Contact page. When asking about an order, please state the order number.